Track Your Order
Every order ships from our UK warehouse, and you'll get a shipping confirmation email with a tracking link the moment it's on its way. If you can't find it, here's how to get to it.
Track a guest order
Sign in to see full tracking for every order on your account, or message us on WhatsApp with your order number and we'll look it up for you directly.
Normal timings
Orders placed on a working day are picked and dispatched the next working day. Once your parcel is with the carrier it typically arrives within 1-3 working days.
Tracking can take a few hours to start showing movement after you receive the email - that's the carrier scanning it into their network, not a problem with your parcel.
If something doesn't look right
Most tracking worries fall into one of these three, and two of them fix themselves.
No confirmation email
Check your spam and promotions folders first, and confirm you're looking at the address you used at checkout. If it's genuinely missing, message us with your name and order date and we'll resend it.
Tracking hasn't updated
Give it 24 hours. Carriers sometimes scan a parcel only at the sorting hub rather than on collection, so tracking can look frozen while the parcel is moving perfectly normally.
Marked delivered, nothing arrived
Check with neighbours and any safe place you've nominated with the carrier. If it's still missing after 24 hours, contact us with your order number and we'll open an investigation with the carrier.